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Feel Good Suffolk

Privacy Notice

This privacy notice tells you what information Feel Good Suffolk collects and uses, and your rights regarding your information.

The Feel Good Suffolk partnership, which comprises Suffolk County Council, Babergh and Mid Suffolk Councils, East Suffolk Council, Ipswich Borough Council and West Suffolk Council, is responsible for delivering the Feel Good Suffolk service which supports people’s health and wellbeing. This means we will collect and use personal and special category data to fulfil these duties.

The processing of personal data is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018), collectively referred to as data protection law. This privacy notice explains how the Feel Good Suffolk partnership uses information about you, when you contact us or use our services, and how we protect your privacy.

The Feel Good Suffolk Partnership acts as a ‘data processor and controller’ for the personal information that is being processed. This means that it collects and processes information. If you have any queries about how the Feel Good Suffolk Partnership is collecting or using your personal data, you can contact the service by email to feelgoodsuffolk@suffolk.gov.uk

Contact details for the Feel Good Suffolk Partnership’s Data Protection Officers are:

Suffolk County Council
Endeavour House,
8 Russell Road,
Ipswich,
IP1 2BX
Email: data.protection@suffolk.gov.uk 

Babergh & Mid Suffolk District Councils
Customer Services
Endeavour House
8 Russell Road
Ipswich IP1 2BX
Email: customer.services@baberghmidsuffolk.gov.uk 

East Suffolk Council
East Suffolk House
Station Road
Melton
Woodbridge
IP12 1RT
dataprotection@eastsuffolk.gov.uk

Ipswich Borough Council
Grafton House
15-17 Russell Road
Ipswich
IP1 2DE
Dataprotection@ipswich.gov.uk 

West Suffolk Council
West Suffolk House
Western Way
Bury St Edmunds
IP33 3YU
dataprotection@westsuffolk.gov.uk 

Types of information we use

The Feel Good Suffolk Partnership works with many types of data to be able to support people to get help and advice to stop smoking, manage their weight and to be more physically active. This includes processing:

 

  1. Identifiable data: containing personal data that can identify individuals, such as name, date of birth, gender, address, postcode and NHS number.
  2. Pseudonymised data: this contains information about individuals but with the identifiable details replaced with a unique code.
  3. Anonymised data: this information about individuals has had all identifying details removed.
  4. Aggregated data: this is when all anonymised information has been grouped together so that it doesn’t identify individuals.

How we collect your information

We collect information to deliver the Feel Good Suffolk service in the following ways.

  • Requests for services via the Feel Good Suffolk (Access Elemental) self-referral form hosted on the Feel Good Suffolk website.
  • Requests for services via a GP referral into Feel Good Suffolk (via the System 1 DXS form). Please note, the System 1 DXS Form for Feel Good Suffolk is not used in GP practices based within Waveney.
  • Requests for information or monitoring support via online forms, such as the Swap to Stop form. Our online forms are built on platforms supplied by a third party called GOSS, a cloud hosted SAAS (Software as a Service). All data is stored, processed and managed in the UK and GOSS are a UK-based service provider. See GOSS Privacy Notice for further information.

We also use Microsoft Forms to collect anonymous feedback data for both the Feel Good Suffolk service and the Feel Good Suffolk website. We do not collect any personal data via Microsoft Forms.

 

Why we are using data

The Feel Good Suffolk Partnership uses data in the following ways:

  • To ensure people receive timely support, based on the information they provide, so that our Feel Good Suffolk advisors are well placed to help
  • To collate and process referrals to support people to receive the most appropriate interventions to help them improve their health and wellbeing. Where applicable this will include referring individuals to Feel Good Suffolk’s third party providers.
  • Ensuring that people can access support from a provider on a localised basis.
  • Monitoring and improving the quality of the service we provide based on the timeliness and satisfaction with the service received
  • To continuously improve the Feel Good Suffolk service through evaluation of pseudonymised outcome data. This data helps us evaluate the effectiveness of our services and contributes to valuable research in the field of health and wellbeing.
  • To deliver the Feel Good Suffolk newsletter to individuals who sign up via the newsletter sign up link on www.feelgoodsuffolk.co.uk
  • To respond to requests for information about the Feel Good Suffolk service.

We will never publish information about individuals and will protect their identities. We will never share information with third parties for marketing purposes, but we will share information with providers, such as leisure centres, stop smoking services etc, who may be able to provide the wellbeing support you need (see below).

What is the legal basis for the flow of data?

The Feel Good Suffolk Partnership relies on Article 6(1)(a) of the General Data Protection Regulation (GDPR) as the lawful basis on which we use personal data.

That is, Consent: the individual has given clear consent for The Feel Good Suffolk Partnership to process their personal data for a specific purpose.

Special category data

When The Feel Good Suffolk Partnership processes special category data, it will rely on the following additional lawful basis(es):

  • UK GDPR Article 9(2)(a) – Explicit Consent: the data subject has given explicit consent to the processing of those personal data for one or more specified purposes.

Sharing your information

To provide an effective service, The Feel Good Suffolk Partnership shares personal data (as identified above in this notice) with the following partners:

  • Babergh and Mid Suffolk District Council
  • East Suffolk Council
  • Ipswich Borough Council
  • Suffolk County Council
  • West Suffolk Council

Once shared with one of the above Feel Good Suffolk partners they will determine the correct provider to share your information with to liaise with you for the support service you have requested

Anonymised /  pseudonymised data sharing for service evaluation and research

To effectively evaluate and continuously improve the service, the Feel Good Suffolk partnership shares anonymised / pseudonymised, aggregated data with the following partners.

  • Suffolk County Council’s Knowledge, Intelligence & Evidence team for monitoring and evaluation purposes.
  • The University of Leeds for external evaluation and research purposes.
  • The Feel Good Suffolk evaluation partner for external evaluation purposes.
  • Partners within Healthcare services.

How is my data kept safe and secure?

All the data we process and hold is kept safely and securely within IT systems either hosted or approved by Suffolk County Council

We do not disclose any data to a third party who is not identified on our data sharing agreement with the Feel Good Suffolk partners. Any data requests received from a third party will only receive anonymised and aggregated data to a level that complies with the Office of National Statistics Disclosure Guidance or, we are required to do so for legal reasons.

How long we keep your information

The Feel Good Suffolk Partnership keeps personal data for as long as it is needed to fulfil the purpose that it was collected for, and in line with any statutory or locally determined retention periods.

Can I opt out of datasets?

You have the right to opt out from the Feel Good Suffolk Partnership receiving and processing your personal identifiable information.

There are occasions where service providers will have a legal duty to share information, for example for safeguarding or criminal issues. The process for opting out will depend on what the specific data is and what programme it relates to.

You can choose not to have information about you shared or used for any purpose beyond providing your own treatment or care.

You can choose not to have your anonymised/ pseudonymised data included in any research or evaluation for the Feel Good Suffolk service.

You can opt-out of receiving the Feel Good Suffolk newsletter.

To opt out of your data being used, please email feelgoodsuffolk@suffolk.gov.uk 
or phone 0345 603 4060 and ask for your data to be removed.

All personal data will be removed within 24 hours of receipt of an individual choosing to opt out.

Your rights under data protection law

Under data protection law, you have the right to request access to the information that we hold about you. If you would like to make a written request, please send it by email to data.protection@suffolk.gov.uk or by post, to:

Data Protection Team,
Endeavour House,
8 Russell Road,
Ipswich,
IP1 2BX

If you wish to make your request verbally, call the Data Protection Team on 01473 265352.

You also have other rights regarding your personal data. You can find out more information about these rights by looking at Suffolk County Council’s corporate privacy notice

For independent advice about the use of your data, contact the Information Commissioners Office.

You can request a large print version of this Privacy Notice by emailing your request to feelgoodsuffolk@suffolk.gov.uk

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